Appointments

Making an Appointment

To request an urgent appointment for today, please call 111 or 999 for life threatening emergencies.

To request a routine appointment in the next ? days:

• use our appointment request form, Monday to Friday from 12am to 6:30pm. We will respond within ? working days during opening times

If you do not have access to online services:

• phone us on 01622 745585, Monday to Friday from 8am to 6pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

What happens when I fill out an online request form?

Once the form is completed, it goes to our bookings team. The Anima system will help recognise the urgency of the requests. A clinician working alongside the bookings team decides on an appropriate course of action and informs the patients.

What are the benefits of having a dedicated bookings team?

As I’m sure you are aware, we have extremely busy phone lines. By having a dedicated bookings team, this frees up our receptionists to deal with general queries at the front desk and on the phone. Our bookings team also follows strict smart booking guidelines, which helps us reduce the number of DNAs or wasted appointments.

What can reception book?

Our reception team can book the following appointments with our nurses and HCAs:

• NHS Health Checks (if patient is eligible)
• Shingles Vaccine (if patient is eligible)
• Pneumonia Vaccine (if patient is eligible)
• Smear (if patient is due)
• Asthma Review
• COPD Review
• Blood test (if requested by a clinician)
• Part 1 diabetic review
• Dressing
• B12 (if patient is due)
• ECG (if requested by a clinician)
• Blood pressure check
• Child Immunisations
• Depo-Provera Injection
• Prostap/Zoladex Injection
• Whooping cough vaccine

Cancelling or changing an appointment

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• phone us on 01622 745585, Monday to Friday from 8am to 6pm
• reply CANCEL to your appointment reminder text message
• Use our Online Form

Home visits

If you are house bound and need an appointment, please either call the reception team and they will assist you in completing an appointment form or if you are able please complete an online form. Once the triaging clinician has triaged your medical request they will be in contact to let you know about your visit.